Massimo Mancini is a seasoned Service Delivery Manager at Ericsson, where they have worked since 2000, demonstrating expertise in managing customer relationships and ensuring the delivery of customer support services. Certified as experienced by the BUGS Ericsson organization since 2006, they oversee financial and commercial performance while maintaining customer satisfaction. Previously, Massimo was a software designer for a telecommunications machine at I.C.E.T and holds a high school diploma in Electronic Engineering from I.T.I.S. San Filippo Neri, Roma, along with certification in ANSI-COBOL programming from CENTRO MECCANOGRAFICO 2000.
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