Mayank S Agarwal is a seasoned global customer operations and transformation leader currently serving as the General Manager of Shared Service Delivery at Ericsson since 2015. With extensive experience in scaling shared services, Mayank previously held positions at IBM Global Process Services and Concentrix, showcasing expertise in operations management, service delivery, and workforce initiatives. Mayank's educational background includes a graduate degree from Delhi University and a certification from Harvard Business Publishing. They also possess a postgraduate diploma in marketing from Symbiosis International University.
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