Mina Samuel, MBA, is a Support Operations Manager at Ericsson with over 18 years of international experience in telecom and IT service delivery. Previously, Mina held roles as Service Delivery Manager and Lead Service Delivery Manager, specializing in customer support operations and contract negotiations. Mina’s career includes significant contributions at major organizations such as Alcatel-Lucent, Vodafone, and Xerox, where they leveraged their expertise in technology, strategy, and customer-focused leadership. Mina holds a degree from Cairo University and aims to align technology with business strategy to achieve better outcomes.
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