Mukul Sharma is a seasoned Operations and Service Management Leader with over 15 years of experience in driving digital transformation, operations assurance, and continuous service improvement within the IT and Telecom sectors. They have worked at Ericsson as a Delivery Manager for 5G Networks and have held various roles focusing on service assurance and problem management. Mukul has previously served as an Assistant Professor in Electronics and Communication and has extensive international experience in network operations and implementation across multiple regions, including Africa and South East Asia. They hold a Master's degree in Electronics and Communications Engineering from Punjab Technical University, complementing their strong technical expertise with leadership in strategic delivery and process optimization.
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