Nandini Sharma is the Head of IT Process Management, where they drive the strategic transformation of IT into a disciplined, value-creating business partner. Nandini specializes in creating enterprise-wide IT frameworks that align technology with strategic objectives, utilizing IT4IT, ITIL, and automation-first approaches to optimize performance and enhance service delivery. They previously worked at Ericsson as an IT Portfolio Manager and a Specialist, focusing on configuration management processes and data integrations. Nandini’s career includes experience as a Configuration Management Engineer at Nokia Siemens Networks. Nandini holds a B.Tech in Electronics and Communications from Babu Banarsidas Institute of Technology.
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