Neeraj Thakur is an Information Technology Operations Manager at Ericsson with over 16 years of experience in the IT field. They have held various roles, including Service Transition Manager, Subject Matter Expert, and Senior System Engineer, where they specialized in incident and problem management, service operations, and vendor relations. Neeraj's educational background includes a Bachelor of Technology in Computer Science from Dr. A.P.J. Abdul Kalam Technical University and prior studies at Patna University and Jawahar Navodaya Vidyalaya. Throughout their career, they have demonstrated expertise in ITIL processes and various technical tools and applications.
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