Okan Fisiloglu is a telecommunications and IT leader with over 24 years of global experience in service delivery. Currently serving as the Lead Service Delivery Manager at Ericsson, Okan is responsible for ensuring optimal customer support services for the Virgin Media O2 account. Okan previously held various roles at Ericsson, including Core Network Support Engineer and Service Delivery Manager, where they successfully improved customer satisfaction and led teams in delivering innovative technology solutions. Okan holds an MBA from Sabanci University and has completed leadership programs at the Massachusetts Institute of Technology.
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