Osama Zarour is a Solutions Architect at Ericsson, where they drive the end-to-end solution process and manage client business processes to enhance efficiency. With extensive experience in Microsoft Dynamics CRM/xRM solution management and .Net Development, Osama has specialized in customization, configuration, and complex implementation of CRM systems since 2011. They previously worked as a Geographic Information System Developer at GIZ and as an MS Dynamics CRM Technical Lead at Interactive Management Solutions, contributing to various projects in the field. Osama holds a Bachelor of Engineering in Computer Engineering from An-Najah National University.
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