Raghavan Kumar

Raghavan Kumar is a seasoned professional in the telecommunications industry with extensive experience in incident and problem management, service management, and training within major global companies. Currently serving as a Problem Manager at Ericsson since January 2022, Raghavan focuses on identifying and driving necessary changes to align with customer and business needs. Prior roles include Improvement and Performance Manager at Ericsson, Associate Consultant at HCL Technologies overseeing critical incident management for Europe's largest fashion retailer, and various critical incident management and engineering positions at Nokia and Nokia Siemens Networks. Raghavan also has a strong background in configuration management and training on advanced mobile communication technologies. Raghavan holds a diploma in Electrical & Electronics Engineering from Pallavan Polytechnic College.