Rodrigo Ayala is a seasoned professional with extensive experience in technical support and network engineering. Currently serving as a Transport Global Support Engineer at Ericsson since November 2022, Rodrigo provides first and second level support for various transport technologies, including switching, routing, microwave, and optical technologies. Prior experience includes a role as Command Center Engineer at Tata Consultancy Services from January 2012 to June 2014, managing critical incidents and providing monitoring support for network devices, as well as serving as a Server Support Engineer focusing on virtualized servers. Rodrigo also spent over six years at Huawei Technologies as a TAC Network Engineer, delivering both proactive and reactive support for routing and switching devices. Rodrigo holds a degree in Information and Communication Technologies, specializing in computer programming, from Universidad Tecnológica de Querétaro.
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