Rukmini Dutta is an experienced SLA Lead at Ericsson, starting in March 2024, where responsibilities include managing the end-to-end lifecycle of P1/P2 incidents and conducting root cause analyses to enhance incident resolution quality. Prior experience includes serving as a Senior Engineer at Colt Data Centre Services from April 2020 to February 2024, focusing on major incident management and implementing projects that improved service performance metrics. Previously, Rukmini held positions as an Incident Manager at Nokia and Ericsson, where significant SLA recovery rates and reductions in ticket backlogs were achieved. Early career experience includes a role as a Service Management Analyst at IBM. Rukmini holds a Bachelor of Engineering degree in Electrical and Electronics Engineering from New Horizon College of Engineering, completed in 2014.
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