Sameh William

Sameh William, MBA, PMP, serves as the MMEA Head of Customer Support Operations and Scope Manager at Ericsson, a position held since April 1999. In this role, Sameh manages Customer Support contracts, driving business growth and cost improvements, overseeing contract obligations, and executing transformation programs in alignment with global strategies. Previous positions at Ericsson include Head of SW Customer Support Delivery Management for the RMEA region and Telecom Management Solutions Manager, where Sameh managed teams and ensured project efficiency across Northern Africa. Prior experience includes serving as a Network Support Engineer at AT&T, focusing on banking network solutions. Sameh holds an MBA from Edinburgh Business School and a B.Sc. in Electronics & Communication Engineering from Ain Shams University, alongside a Project Management Professional (PMP) certification.