Sarah Heaton is a Technical Contract Lead at Ericsson Limited, currently overseeing several third-party suppliers for a key managed service delivery account in the mobile communications sector. With over 15 years of experience in field operations, Sarah has previously held roles as an Operations Performance Analyst and Field Engineer at Ericsson, as well as positions at Orange and BT. Known for their adaptability and motivation, Sarah continuously seeks to enhance SLA performance and contract delivery while demonstrating excellent interpersonal skills to inspire professionalism in others.
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