Scott Danczuk is a Software Services Engineer IV at Ericsson, where they have contributed to the continuous delivery and operation of a global call routing and IVR platform. With over 25 years of experience, Scott previously worked at Verizon as an Advanced Routing and Contact Center 4th Level Support (MTS IV) from 1993 to 2015. Scott is currently pursuing a B.S. in Information Systems with a focus on Management Information Systems at the University of Colorado at Colorado Springs. Known for their forward-thinking approach, Scott provides valuable feedback to enhance system engineering and increase platform efficiency.
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