Shouvanik Roy

Shouvanik Roy is a professional with extensive experience in customer service roles across multiple companies, including Hays, Accenture, and OnProcess Technology. Shouvanik's expertise includes managing account closures, training new employees, conducting quality analysis, and improving team productivity. Additionally, Shouvanik has held positions in human resources, managing recruitment processes and leading a team of interns. Educational qualifications include an MBA in Human Resource Management from NMIMS Global, a BCom from Himalayan University, and certifications in Software Engineering and Leadership & Management. Currently pursuing a Master of Science in Applied Software Engineering at Technological University of the Shannon, Shouvanik possesses a diverse skill set that combines customer service, team leadership, and technical knowledge.