Shreyas Tyagi

Shreyas Tyagi is currently an SME in Incident, Problem, and Change Management at Ericsson, where they have been since 2026. Prior to this role, Shreyas served as a Team Lead in Incident & Change Management and a Service Desk Lead at Ericsson from 2016 to 2018, overseeing critical incident resolutions and managing change requests. They also gained experience as a Readiness Manager and Change Manager, contributing to process improvement and training initiatives. Before joining Ericsson, Shreyas worked in various engineering roles, including Instrumentation Engineer at Shree Cement Ltd. and Telecommunications Engineer at HCLTech. Shreyas holds a Bachelor of Engineering in Electronics & Communication from APJ Abdul Kalam Technological University.