Silvio Kennedy is an accomplished IT Production Engineer with extensive experience in technical support and system engineering. Currently serving as a Shift Lead at Ericsson since May 2020, Silvio has previously worked as a Tech Specialist II at Pacific Dental Services, where responsibilities included managing De Novo IT setups and help ticket resolution. Prior experience includes a senior system engineering role at HCA Healthcare, focusing on documentation and project feasibility, as well as technical support positions at CompuCom, Texas Health Resources, and Time Warner Cable, involving end-user support and escalation of complex issues. Silvio holds a Master's degree in Information Technology from Keller Graduate School of Management and a Bachelor's degree in Network Communication Management from DeVry University, along with certification as a Data Center Technical Professional.
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