Sourav De is currently the Head of S&R COS & UDM at Ericsson, where they oversee operational performance and lead escalation management to ensure high-quality support delivery. Prior to this role, they served as a Solution Support Expert, focusing on live deployed solutions for 4G and 5G for Vodafone UK and other customers in the UK and Ireland. With a strong background in customer support and network engineering, Sourav has developed expertise in fault analysis, network troubleshooting, and customer consultation across diverse regions, including Europe and Latin America. Sourav holds a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from the Future Institute of Engineering and Management.
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