Sylvain Labelle is the Head of Enterprise Services - Americas, bringing over 20 years of leadership experience in the ICT software industry. They have a strong focus on fostering collaboration between organizations and teams, and they have successfully led large global organizations of up to 600 people in various roles at Ericsson from 2000 to present. Sylvain's expertise includes enhancing customer experience and implementing innovative solutions such as Agile and DevOps practices. They hold a Bachelor of Applied Science in Electrical, Electronics and Communications Engineering from Université de Sherbrooke, which they completed in 1996.
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