Vishal Pathak

Vishal Pathak is an accomplished professional with extensive experience in designing ITSM applications, including BMC Helix and ServiceNow. They have effectively led large-scale transformation programs and managed organizational change, showcasing strong stakeholder engagement and process improvement skills. Vishal has held various roles, including Solution Lead for NetOps at Ericsson and Senior Specialist at BOMBARDIER, where they excelled in ITSM tool ownership and process development. With a Master of Computer Applications and a background in electrical and electronics engineering, they bring a well-rounded technological and managerial expertise to their current role as an OSS NetOps Solution Lead.