Malissa Ford is an accomplished professional with extensive experience in client excellence, program management, and strategic development across various industries. Currently serving as the Client Excellence Program Manager at ERM, Malissa focuses on enhancing sales operations and cross-service client interactions. Previous roles include Data Storytelling Coach at Modal, where skills in data analysis and storytelling were cultivated, and Customer Success Program Manager at BigCommerce, where Malissa implemented significant SaaS platform improvements. Additionally, experience at Amazon Web Services entailed managing global sales onboarding and customer engagement events. Malissa's background includes leadership roles in the US Navy, overseeing strategic planning and communication programs. Malissa holds an M.B.A. from the University of California, Berkeley, a Project Management Professional certificate, and advanced degrees in Public Administration and Criminology.
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