Tonia Ebdon currently serves as the Regional Service Desk Manager for the EMEA region at ERM: Environmental Resources Management since June 2021. Prior to this role, Tonia Ebdon accumulated extensive experience at AIG from September 1995 to December 2020, where responsibilities included Director of Desktop Support, Field Services, and Executive Support across multiple regions, as well as Operations Manager for EMEA Employee Services, EMEA Service Desk Manager and ITSM Transition Lead, Data Centre Subject Matter Expert, UK Helpdesk Manager, and UK Infrastructure Manager. This diverse background highlights Tonia Ebdon's expertise in IT service management and support across various international environments.
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