Sarah D. is a Senior Customer Success Manager at EROAD, where responsibilities include retaining approximately $20M ARR, identifying growth opportunities, mentoring colleagues, and interviewing prospective hires. Previously, Sarah served as a Customer Success Manager, nurturing relationships with midsize to enterprise accounts, ensuring customer satisfaction, and coordinating with various departments to address feedback. Prior experience includes roles at Turner Techtronics, Inc., where IT services were facilitated for Disney and Fox Corp, and DCK Group, where Sarah organized jewelry displays. Educational background includes studies at the University of San Diego and Los Angeles City College.
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