Suzanne Haggerty

Suzanne Haggerty is a seasoned professional in customer engagement and insights, currently serving as the Director of Syndicated Research for the Energy Industry at Escalent since August 2022. In this role, Suzanne manages trust and engagement benchmark studies for the utility sector and maintains key client relationships with large multi-territory utility companies and regional energy retailers. Prior to this, the position at Chartwell, Inc. as Director of Customer Engagement and Insights involved fostering long-term customer relationships and promoting a member-first experience. Suzanne's background also includes technical writing and editing roles across various companies, including Demand Media, Avocent, and Adtran, along with teaching experience as an Adjunct Instructor at the University of Alabama in Huntsville. Academically, Suzanne holds a Bachelor of Arts in Journalism/History and a Master of Arts in English from The University of Alabama in Huntsville, along with a Graduate Certificate in Technical Writing.