Joel Caniba

Joel Caniba is an experienced Customer Support Manager at eSCRIBE Software Ltd since May 2013, where responsibilities include overseeing the Support team, coaching team members, managing escalated customer support tickets, and assisting in ticket prioritization for product releases. Prior to this role, Joel was an Application Support Analyst at eSCRIBE, providing client support and technical issue resolution. Experience also includes serving as an IT Operations Analyst at TD, offering technical support across various lines of business, and as a Resolution Specialist at Dell, focusing on case management and technical escalations. Joel holds a Bachelor’s Degree in Electrical, Electronics and Communications Engineering from AMA University, earned between 1999 and 2002.