Nicole Dilger is a Senior Product Manager at eSimplicity, where they lead a cross-functional team to develop the Department of State’s Online Passport Renewal application. Previously, they served as a Product Manager through the Centers for Medicare and Medicaid, enhancing user experience for the Quality Data and Analytics Program. Known as "the client whisperer," Nicole excels in translating complex government needs into actionable digital solutions, fostering lasting relationships with agencies like the Centers for Medicare & Medicaid Services and the Department of State. They hold a Master’s degree in Organization Development & Change from Penn State University and are currently pursuing a Bachelor of Applied Science in Organizational Leadership at the same institution.
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