Vidisha Verma is a Salesforce Business Analyst at Esko since August 2023, recognized for leading the development of the Salesforce Community Portal, resulting in a 50% increase in customer self-service adoption, and implementing automation in Service Cloud, which lowered case resolution time by 20%. Prior experience includes roles at Navatar as a Business Analyst and Associate Business Analyst, where responsibilities involved documenting functional requirements and facilitating communication among stakeholders for software products. Vidisha also served as a Management Trainee Analyst and held internship positions at Lending Hands Consultancy and DCB Bank. Educational qualifications include an Advanced Diploma in Banking and Finance from TKWs Institute and a Bachelor of Commerce in Accounting and Finance from Delhi University.
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