Luke Hare

Luke Hare is an experienced Senior Aviation Service Desk Manager at ESP Global Services, responsible for managing the operational delivery of a 24/7 Global Service Desk supporting a leading Ground Handler in the aviation industry. With a strong background in service management, Luke has held various roles including Service Manager at Southern Communications Ltd, where oversight of both the 1st Line Service Assurance Team and 3rd Line Technical Solutions Architect Team was key. Previous positions include Service Desk Manager at du Pré Ltd and IT Service Desk Manager at Pacific Computers Ltd, focusing on maintaining high service delivery standards and achieving performance targets. Luke began a career in IT as a Service Desk Analyst at Hewlett Packard Enterprise, exhibiting technical competence from an early stage. Educational qualifications include an Advanced Apprenticeship in IT from Zenos and A Levels in Business Studies, ICT, and Media Studies from Queen Mary’s College.