Syed Jafar

Senior Director of Engineering, Head of Quality and Customer Experience at Espressive

Syed Jafar has extensive work experience in various engineering and management roles in the technology industry. Syed is currently working as the Senior Director of Engineering and Head of Quality and Customer Experience at Espressive, a company that specializes in AI for enterprise service management. In this role, they are responsible for delivering exceptional employee experiences through the use of AI technology.

Before joining Espressive in 2019, Syed worked at Cisco for a significant amount of time. Syed held the position of Director of Engineering in the Cable Access Business Unit, where they were responsible for ensuring high-quality end-to-end system performance of Cisco's Docsis/Networking software and hardware products. Syed led QA teams globally and successfully grew the business revenue from $500M to $750M.

During their time at Cisco, Syed also served as a Senior Manager of Engineering in the Cable CMTS and RF Gateways division. Syed led teams in California, Atlanta, and India, overseeing the development and testing of Cable CMTS and RF Gateway products. Syed's leadership resulted in the development of high-performing teams and the implementation of automation infrastructure, which significantly reduced test execution time.

Prior to these roles, Syed worked as a Manager of Engineering at Cisco's Wireless Networks division and as a Senior Lead Engineer in the same department. Syed managed QA teams and was responsible for WLAN Controllers and Access points development and testing.

Before joining Cisco, Syed worked at Motorola Solutions as a Broadband Systems Engineer, where they gained experience in the broadband industry. Syed also worked at Intel Corporation as a Technical Marketing Engineer in the Broadband Products Group.

Overall, Syed Jafar's work experience demonstrates their expertise in engineering, quality assurance, team management, and their ability to drive business growth within the technology industry.

Syed Jafar has a Bachelor of Science (BS) degree and a Master of Science (MS) degree, both in Electrical Engineering. These degrees were earned at Arizona State University, although the specific start and end years for these educational pursuits are unknown.

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  • Senior Director of Engineering, Head of Quality and Customer Experience

    March, 2019 - present

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