Dessalegn S. is a skilled professional currently serving as a Premium Support Analyst at Esri since December 2021, where over 800 technical issue cases have been resolved and more than 20 bugs/defects addressed, demonstrating strong analytical and problem-solving abilities with Esri software. Prior experience includes a role as a Technical Support Analyst at Working America, where Dessalegn engaged with customers regarding work-related issues and government benefits, and earlier as a Wheelchair Transportation staff member at Emory Healthcare, responsible for safe patient transport and efficient room turnover. Dessalegn holds a Bachelor of Business Administration in Computer and Information Sciences from Georgia State University and is pursuing a Master of Science in Information Technology with a focus on Cybersecurity at Kennesaw State University, expected to graduate in December 2025.
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