Nick Spence, CCXP, UXC, currently serves as a UXCX Strategist II at Esri, starting in January 2024. Previously, Nick was a Digital Experience Analyst at Town Square Mortgage from June 2021 to January 2024, where responsibilities included enhancing IT initiatives, optimizing user journeys, and collaborating with marketing to improve customer engagement. Prior experience also includes roles as a Mortgage Loan Officer and Pipeline Account Manager at PennyMac Loan Services, LLC, where Nick developed client relationships and managed extensive loan pipelines. Nick began a career at Orchard Supply Hardware, demonstrating strong operations and management skills. Nick holds a Bachelor of Arts in Psychology from California State University Channel Islands.
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