Essense
Sam Hirsch is a seasoned service designer with extensive experience in both service and UX design. Currently serving as Lead Service Designer at essense since October 2019, Sam has previously held senior positions at Engine Service Design and McCann Health. With a strong background in customer experience and innovation, Sam excels in using design methodologies to address business challenges, develop personas, and create customer journey maps. Educational qualifications include an MA in Multi Disciplinary Innovation from Northumbria University and a BA in Industrial and Product Design, also from Northumbria University. Early experiences encompass a range of design roles, including an industrial design internship at Uutensil and a designer position at Multi Disciplinary Innovation, contributing to both commercial and social innovation projects.
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Essense
We are a hands-on customer experience design agency. We help our clients organise a customer-centric way of working, research their customer needs, manage their customer journeys and design their customer experiences.