essensys
Emmanuel Afful has extensive experience in the IT and telecommunications sectors, currently serving as a Shift Lead Engineer at essensys since August 2013, where responsibilities include team leadership, queue management, and performance metrics oversight. Previous roles at essensys include Infrastructure Operations Team Leader and Technical Support Engineer, with expertise in network and voice troubleshooting as well as configuration. Prior to essensys, Emmanuel worked as a Field Installation Engineer/Provisioning Coordinator at Inclarity, managing installation support across London and the South East. Early career experience includes providing on-site and remote technical support as a Cisco Support Engineer at niu-solutions. Emmanuel holds a Bachelor of Science degree in Business Information Technology from London South Bank University.