Tom Kusters

Tom Kusters has extensive experience in telecommunications and IT operations, currently serving as a Member of the Workers Council at Essent since November 2006, where responsibilities include advising on organizational changes and acting as a liaison between employees and management. Additionally, Tom holds the position of Domainlead in telephony, overseeing maintenance and development for call center voice applications. Prior roles include Technical Project Manager and Systems Manager at Essent Operations Management Center, focusing on the implementation and maintenance of various Avaya communication systems. Tom's earlier experience includes engineering positions at CSS Telecom BV and KPN CSS Telecom BV, where installation and management of Avaya systems were key responsibilities. Educational qualifications include a degree in HBO Informatiekunde and a diploma in Technische Kantoorautomatisering.