John R.

John R. has extensive experience in IT and telecommunications, currently serving as the Voice Network and Contact Center Manager at Essential Utilities, Inc. since January 2023. Prior to this role, John R. held various positions at UPMC Health Plan from March 2015 to January 2023, including Sr Manager IT and Voice/Data Communications Manager, where responsibilities included managing IT operations and technology upgrades. John R.'s career also includes positions as Senior Network Administrator for VoIP Platforms at Mylan, VoIP Engineering Specialist Advisor at FedEx Services, and Call Center Operations Manager at Mellon Bank. Earlier experience includes roles as a Sales Representative at Specialty Group Industries and Director of Client Relations at Standard & Poor's. John R. holds a Bachelor of Science degree in Accounting from PennWest Clarion, earned between 1980 and 1984.