Brian Taylor is a seasoned professional in digital customer experience management with extensive expertise in leading transformative initiatives across multiple industries. Currently serving as the Digital Customer Experience Manager at Essity since May 2022, Brian has spearheaded a digital ecosystem development for Tork Professional Hygiene and enhances customer engagement through data-driven research and experience design. Previously, as Senior Director of Client Engagement at Hero Digital, Brian managed multidisciplinary teams focused on client success and digital transformation. Brian's early career included roles in account management and marketing communications, showcasing a strong foundation in project management and strategic planning. Brian holds a B.A. in Communication Studies and Media Arts & Design from James Madison University.
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