Serge Pons is an ITIL 4 Managing Professional and ITIL v3 Expert in IT Service Management, with extensive experience as a consultant, business analyst, and IT manager. From 1988 to 2015, Serge worked as a freelance consultant in IT service management. They served as a Senior IT Business Analyst at Essity from 2015 to 2023, after roles as an IT Service Manager at Marel Food Systems and an ICT System Manager at Chugoku Marine Paints. Serge holds certifications from New Horizons Computer Learning Centers and Axelos Ltd., solidifying their expertise in the field.
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