Anas Bourini is a results-driven and customer-oriented technical support professional with over 6 years of experience in resolving complex technical issues. Currently serving as a Wireless Team Lead in Cisco TAC, Anas possesses a strong background in end-to-end case management and mentoring peers. Anas previously held roles at Estarta Solutions, CSC Beyond, and Vodafone, gaining valuable experience in customer service and technical consulting. Anas earned a Bachelor's degree in Telecommunications Engineering from German Jordanian University and completed additional studies in Electrical, Electronics, and Communications Engineering at HSB Hochschule Bremen – City University of Applied Sciences.
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