Jillian Coury

Customer Experience at Estrid

Jillian Coury has a diverse work experience spanning several industries. In their current role at Estrid, they are responsible for shaping and maintaining the customer's experience, collaborating with different teams, and leading projects to enhance customer loyalty. Previously, they worked at Sounds English AB as a Visual Translator, making textbooks more accessible to visually impaired individuals. As a Small Business Owner at Wilder Rose, Jillian managed all aspects of the business, including admin work, budgeting, web design, marketing, shipment, and customer service. Jillian also served as the Head of Marketing and Public Relations for Engineers Without Borders, where their responsibilities included managing a team, scheduling social media content, and marketing events. Prior to that, they worked as an Ambassador at At Six, providing guests with exceptional service. Jillian gained experience in event management and customer service as a Business Manager at Early Inn at the Grove and as an In-House Wedding Coordinator at Sundara Destination Wedding Venue. Additionally, they worked as a Waitress at Blue Ridge Catering and as a Wedding Planner Intern at Sundara Wedding Venue.

Jillian Coury pursued their education in a chronological manner, starting in 2013 when they attended Virginia Western Community College. During their time there, they earned an Associate's degree in General Studies, completing their studies in 2015. Subsequently, Jillian went on to enroll at Virginia Tech from 2015 to 2017, where they obtained a Bachelor's degree in Public Relations, Business, Advertising/Marketing, and Applied Communication. These are the facts regarding Jillian Coury's educational background.

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Timeline

  • Customer Experience

    March, 2022 - present