Non Profit

Estuary Housing Association

Ian Martin

Helen Gregory

Nana Amfo

Michael Hadjimichael

The Operations and Support Team at Estuary Housing Association is responsible for ensuring efficient service delivery across housing and support functions. This team coordinates compliance with contracts, manages housing operations, and oversees customer interactions, all while enhancing performance through data analysis. Their collaborative efforts aim to provide exceptional resident experiences and streamline operational processes.

Operations and Support Team

The Finance and Administration Team at Estuary Housing Association oversees the organization's financial health and governance practices. They manage budgeting, financial reporting, and compliance, while also ensuring efficient administrative operations. This team plays a crucial role in supporting strategic decision-making and enhancing the overall effectiveness of the housing association’s initiatives.

Finance and Administration Team

The Customer Experience Team at Estuary Housing Association focuses on enhancing tenant satisfaction by actively gathering and analyzing customer feedback. Led by the Customer Feedback Manager, the team works collaboratively with the Assistant Director of Customer Services and the Head Of Repairs to identify areas for improvement, streamline communication, and ensure that service delivery meets the needs of residents effectively. Their goal is to foster a positive living environment through responsive and high-quality customer support.

Customer Experience Team

The Human Resources Team at Estuary Housing Association is responsible for managing employee relations, recruitment, and talent development. They ensure compliance with employment laws while fostering a positive workplace culture. Additionally, the team supports staff through various HR initiatives, providing guidance and resources to enhance overall workforce engagement and performance.

Human Resources Team

The Leadership Team at Estuary Housing Association guides the overall strategic direction and governance of the organization. Comprised of the Chief Executive, Chief Financial Officer, and the former Chief Executive, the team focuses on operational excellence, financial sustainability, and the development of policies that enhance service delivery and community impact. Their collaborative efforts ensure that the organization effectively meets housing needs while fostering a positive organizational culture.

Estuary Housing Association

Org chart

Teams

Operations and Support Team

Finance and Administration Team

Customer Experience Team

Human Resources Team

Leadership Team

Offices

Estuary Housing Association

Org chart

Teams

Operations and Support Team

Finance and Administration Team

Customer Experience Team

Human Resources Team

Leadership Team

Offices

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