Brendan Bailey is an experienced Customer Operations Manager with a robust background in managing large teams, specifically over 100 full-time equivalents in Contact Centre environments. Currently serving as the Motor Claims Business Leader and previously as the Recoveries and Third Party Manager at esure Group since February 2018, Brendan has demonstrated strong leadership and management skills. Prior roles include serving as the Client Service Delivery Group Manager at BNY Mellon, Recovery Manager at EDAM Group, and Senior Operations Manager at Capita, as well as Claims Operations Manager at Direct Line Group, where Brendan honed expertise in claims management and operational efficiency.
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