Catrin Shaw

Catrin Shaw is an experienced professional in customer engagement and marketing, currently serving as the Renewal & Persistency Lead at esure Group since February 2016, where responsibilities include enhancing customer retention through seamless omni-channel experiences. Previous roles at esure include Renewal Product Lead, focusing on streamlining the car insurance renewal process, and Product Owner for Customer Engagement and Fulfilment. Prior to esure, Catrin held significant positions at NSPCC and Cancer Research UK, overseeing strategic planning and marketing initiatives that engaged millions of supporters. Additional experience includes roles at Sky, Orange, and ICO Global Communications, demonstrating a strong background in customer management and marketing. Catrin holds a Master's degree in Marketing from the University of Westminster and a Bachelor's degree in Psychology from Bangor University.