Hazel Johnstone

Hazel Johnstone currently serves as the Head of Customer Contact at esure Group, a position held since January 2024. With over two decades of experience at esure, Hazel has progressed through various roles, including Business Leader, Customer Service Manager, Broker Team Manager, Sales & Service Team Leader, Sales Executive, and Sales Agent. This extensive experience involves managing large teams, driving performance in customer service, and ensuring an excellent customer journey. Hazel holds a Bachelor of Science (BSc) Hons in Biomedical Sciences from The University of Glasgow, completed in 2004.