John Miles is an accomplished insurance professional with extensive experience in claims management and transformation. Currently serving as the Director of Technical Claims & Indemnity at esure Group since October 2010, John has held several key roles within the company, including Head of Indemnity and Cost Management and Lead Product Owner. In these positions, John has successfully led the transformation of the claims function to enhance customer solutions and improve operational agility. Prior experience includes significant roles at RBS Insurance as Head of Motor Claims and Regional Claims Manager, as well as positions at Churchill Insurance, Prudential Assurance, and Commercial Union/CGU/Norwich Union. John's career reflects a strong dedication to optimizing claims processes and delivering exceptional service.
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