Rob McNicol

Rob McNicol has extensive experience in IT service management, currently serving as a Technical Service Manager at esure Group since October 2020, where responsibilities include being the primary point of contact for IT incidents and requests while managing incidents through ServiceNow. Prior to this role, Rob worked at CGI as a Change Management Analyst, collaborating with various stakeholders to ensure adherence to IT operational policies within an ITIL framework. At ACCESS LLP, Rob held the position of Service Management Analyst, overseeing high-severity incidents and ensuring effective communication and resolution. Rob also has experience as a Level 1 IT Analyst and a Customer Service Administrator at MacGas, showcasing a diverse skill set in customer service and technical support. Rob holds a Yellow Belt in Lean Six Sigma from Heriot-Watt University and an HNC in Computing Studies and Technology from Cardonald College.