Sue Buckle

Sue Buckle is the Head of Customer Complaints & Operational Integrity at esure Group, where they focus on enhancing customer outcomes and experience. With extensive experience in vulnerable customer policies and complaints management, Sue previously held leadership roles at Yorkshire Building Society Group, Direct Group, and UK General, where they drove significant process improvements and managed teams of varying sizes. Sue has also pursued continual professional development, holding degrees and certifications in business, finance, and risk management. Currently, Sue is furthering their education at The University of Huddersfield.