ETB Group
Dirk Van Acker is an experienced operations manager and business owner with a extensive background in customer care and contact center management. Currently serving as Operations Manager at ETB Group since February 2023, Dirk also operates as the owner of Osti bv since October 2018. Previous roles include Client Director at Yource from March 2020 to February 2022 and Site Manager at Mifratel from May 2016 to February 2020, where responsibilities included managing customer relations and driving strategic improvements. Dirk held multiple leadership positions at IPG Group, Call IT, Transcom, and ADPO, focusing on operational excellence, performance management, and organizational change throughout various phases of growth and transition. Dirk's education was completed at H.I.G.R.O., graduating in 1999.
This person is not in any teams
This person is not in any offices
ETB Group
On its journey up to today, ETB GROUP, the foundations of which were laid in 2003, has reached the present, growing with its experience and accumulation knowledge obtained in Europe. ETB GROUP is the largest Turkish company supplying omni-channel customer experience management services to countries such as Germany, Austria, Belgium and the Netherlands in multiple branches. Bringing customer experience to another level through customer care, technical support, customer acquisition, chat & back-office and other tailormade solutions. While building bridges between you and your customers ETB has adopted the principle of supplying services with a focus on 100% customer satisfaction. The company serves its customers with uncompromising quality, being aware that a superior brand quality, advanced technology and a satisfied customer portfolio constitute the most valuable capital. With a vision and mission that gives importance to producing quality products and services, considers research and knowledge as a social responsibility and respecting quality standards, ETB GROUP continues its domestic and international operations driven by more than 1000 passionate, talented & highly motivated advisors.