Dirk van Acker

Dirk Van Acker is an experienced operations manager and business owner with a extensive background in customer care and contact center management. Currently serving as Operations Manager at ETB Group since February 2023, Dirk also operates as the owner of Osti bv since October 2018. Previous roles include Client Director at Yource from March 2020 to February 2022 and Site Manager at Mifratel from May 2016 to February 2020, where responsibilities included managing customer relations and driving strategic improvements. Dirk held multiple leadership positions at IPG Group, Call IT, Transcom, and ADPO, focusing on operational excellence, performance management, and organizational change throughout various phases of growth and transition. Dirk's education was completed at H.I.G.R.O., graduating in 1999.