Rachel Smith

Rachel Smith is a skilled Technical Support Specialist at Ethena, with a rich background in customer support and service roles. Prior experience includes serving as a Customer Support Specialist III at brightwheel, where notable contributions led to a significant increase in resolution rates and customer satisfaction scores. Rachel also honed technical and mentorship skills as a Customer Support Advocate, advancing internal protocols and guiding new hires. Previous roles encompassed diverse experiences in food service, education, and customer engagement, demonstrating a commitment to excellence and teamwork. Rachel holds a Bachelor of Arts in History and Film from the University of West Florida.