Jonathan Mathews is an experienced Lead Service Delivery Manager currently overseeing IT Services and Security at Ethixbase360, where they are responsible for defining client support strategies and managing service delivery. They possess extensive knowledge in service management, program management, and operations management, backed by over 23 years in client-facing roles across various sectors, including public service and logistics. Their past experience includes leadership roles at organizations such as Royal Mail and DLA Piper, where they successfully improved service delivery and operational efficiencies. Jonathan holds multiple certifications including ITIL and PMP, as well as a Post Graduate Diploma in Systems Analysis and Design from Glasgow Caledonian University.
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