Alicia H.

Alicia H. has extensive experience in customer service and technical support, currently serving as a Senior Customer Technical Services Analyst at Ethoca since May 2019. Prior to this role, Alicia held positions as a Senior Customer Success Representative and Customer Success Representative at the same company. Alicia's earlier experience includes working as a Shift Supervisor at Starbucks from May 2017 to April 2019 and as a Customer Service representative at Cherry Hill Programs and Swiss Chalet Rotisserie, accumulating valuable seasonal and part-time experience in customer-focused roles.